Congratulations. You launched a wicked new website. The functionality is top notch, the look and feel is sharp, the content is compelling, and your conversion rate would make the Hare Krishnas jealous. We know it was a lot of work to get here but it’s not over yet. In fact, it’ll never be over if you truly want a return on your investment. If you don’t monitor your site, measure performance, and improve it on a regular basis, your website will easily fall out of date, out of sync, and out of line with your business goals.
With a website care plan, we’ll ensure your shiny, happy, new website continues to perform well for you and your users. You’ll save money in the long term and protect your current investment by doing ongoing maintenance, testing, and iterative improvements. It means you won’t have to do a major ground-up redesign of your site because it will never fall out of date.
Malware Monsters don’t stand a chance
24/7 Security Monitoring
Hackers are everywhere and they love causing trouble. We plug up security holes and use the best malware monitoring tools on the web.
The consequences of having malware on your site can be very serious. The worst thing about malware is that it could be on your website for months without you even noticing. You need to be vigilant, proactive, and check regularly for malware and known vulnerabilities. That’s where our Security Check comes in.
Anti-virus software installed on computers will notify visitors and warn your viewers not to visit your site. Google will not only block visitors but also stop showing the site in search results. This will prevent your site from having any organic search traffic.
Rest easy with nightly backups
Cloud Backups
If your data isn’t stored offsite, you’re still at risk if anything were to happen to those files. We store all backups in the Amazon S3 cloud for maximum security and reliability. This way they’re physically separate from your site, and you can retrieve whatever you need at any point.
Slow sites hurt!
Performance Optimization
Regular performance checks give us insight into how your website is running and where we can make improvements. Google appreciates speedy sites and factors that into their ranking algorithms. Plus there’s no bigger buzzkill than waiting for a site to load.
For the stuff that you cant, don’t want to or don’t have time to do!
Development Hours
Yes you can update your content yourself. Often times however your time can be better spent elsewhere. Plus if you don’t do it everyday it can get kinda tricky, especially when you are dealing with e-commerce sites, remote data feeds and complex designs and layouts.
Sometimes it’s just better to let us handle it for you.
Website Care & Business Continuity Plans
Small
$ 99
Per Month- WordPress Core Updates
- Theme, and Plugin Updates
- Daily Off-Site Backups
Backup Restoration ServiceAutomatic Security ChecksMalware MonitoringMalware CleanupUptime MonitoringPerformance MonitoringDevelopment Hours- Unmatched Support
Standard
$ 149
Per Month- WordPress Core Updates
- Theme, and Plugin Updates
- Daily Off-Site Backups
- Backup Restoration Service
- Automatic Security Checks
- Malware Monitoring
Malware CleanupUptime MonitoringPerformance Monitoring- 1 Development Hour
- Unmatched Support
ProfessionalMost Common
$ 299
Per Month- WordPress Core Updates
- Theme, and Plugin Updates
- Daily Off-Site Backups
- Backup Restoration Service
- Automatic Security Checks
- Malware Monitoring
- Malware Cleanup
- Uptime Monitoring
- Performance Monitoring
- 3 Development Hours
- Priority Support
Enterprise
$ 499
Per Month- WordPress Core Updates
- Theme, and Plugin Updates
- Daily Off-Site Backups
- Backup Restoration Service
- Automatic Security Checks
- Malware Monitoring
- Malware Cleanup
- Uptime Monitoring
- Performance Monitoring
- 6 Development Hours
- Priority Support
Interested? Get In Touch
How do I know which plan I should choose?
Just chat to us and we will let you know what works best for your site. Generally speaking however if you have a small site that isn’t critical to your business then the Small plan will ensure that your website technology is always up to date and you have daily backups to fall back on. The Standard plan is great for most marketing type websites and includes security and malware scanning (so that you can be notified early of any issues) and also includes 1 development hour for any small tasks that you need done. The Professional plan is geared towards slightly larger websites or sites that have e-commerce functionality. We include all updates, security and malware scanning, backups, restores and site cleans if anything is ever compromised. We also include a couple of development hours to be used for support tasks, content management, consulting and anything else that you may need. The Enterprise plan is for websites that are mission critical such as real estate companies, recruitment agencies and others that rely on the website as a core component of their business and where downtime will affect the business.
What if I don’t need monthly support?
Chances are you probably do need monthly support. If nothing else we’re an extra level of assurance to protect your website, but if all you really need is quick help here and there or infrequent security, platform or theme updates then you can certainly contact us for ad-hoc work at our regular billable rate.
Which payment methods do you accept?
We accept all major credit cards including Mastercard, Visa, Discover, and American Express. After signup, cards are automatically charged each month on a recurring basis until you decide to cancel or upgrade your plan.
Are there plan discounts?
Yes, if we take care of more than one website for you we can work some incentives out.
Am I locked into a contract?
No. We believe in earning your business month after month, and you can cancel your service with us at any time, risk free.
What are your support hours?
We have clients all over the world in many different timezones so this can be tricky. Our default hours are 8am – 8pm EST (we are based in new York City), although we strive to respond to support requests as early as possible after they are received.
How do you test updates and changes?
All care plans comes with a staging server so that we can keep our experiments away from your production site. We test out new updates, enhancements and ideas in a sandbox environment and then push the changes into production when we are ready.
Account Activation
Once your website is live the care plans come into effect. We try and start on the 1st of the month but if we happen to be in the middle of the month we can start there also. You will receive an invoice for the first month’s fees and then the payment will automatically repeat each month thereafter until you decide to switch plans or cancel.
Cancellation Process
Care packages can be changed or cancelled at any time. Just email us and let us know that you no longer require your care plan and we will discontinue the billing service immediately and cancel the account. Fees are paid monthly in advance so just let us know within 48 hours of your billing date to ensure that we can cancel the auto billing in time.